How is Kettle & Brine different?
Kettle & Brine specializes in high-end, heirloom quality kitchen and tablewares that inspire people to cook and eat together more. We believe in promoting self-sufficiency in the kitchen, and aim to empower home cooks everywhere. We believe in well crafted products that respect time-tested traditions, while honoring design innovations.
Where does the Kettle & Brine name come from?
The kettle represents the utilitarian accessories, while the brine stands for the extra little efforts that go a long way into making a meal great.
How do you choose your products?
We put potential products through a series of filters that include functionality, design, health, and sustainability. Most things we come across do not make the cut. We do our best to ask the right questions and to learn the process behind the lines we bring in, so that our customers can make informed decisions. We work with small independent makers as well as established companies who are connected through values rather than geography. Our goods are meant to last and therefore, stay out of landfills. Read more about our process here.
How do I sign up to hear about new products?
You can set up an account with us, and sign up to receive our newsletter here.
When will I receive my order?
In-stock items will be shipped via UPS ground or on occasion USPS and typically arrive within 7-10 days. If your selected item is on backorder, you will receive an email from us and have the option of cancelling your order. Made-to-order items vary in lead time and will be noted on product page.
Do you offer gift registry?
We sure do! To create a registry, fill out our form, or simply navigate to the product you would like to add and click on “Add to registry” to create a profile. You will be given a link to share with friends and family. In-store pick up option is available to Austin residents.
Do you have gift cards?
We have gorgeous letterpress gift cards on 100% heavy-weight cotton. We include a handwritten note per your instructions to the recipient. Gift cards may be used in store or online. Order here.
How do I redeem a giftcard?
During check out, there will be a field to enter your gift card or promo code. Once entered, your balance will be updated.
How do I redeem my store credit?
Store credit is treated like a gift card. During check out, there will be a field to enter your gift card or promo code. Once entered, your balance will be updated.
What is your shipping policy?
In-stock items will be shipped via UPS ground or on occasion USPS and typically arrive within 7-10 days. If your selected item is on backorder, you will receive an email from us with the option of cancelling your order. Made-to-order items vary in lead time and will be noted on product page. To pick up at our Austin store location enter code: AUSTINPICKUP to wave shipping charges.
Shipping charges are as follows per order:
Orders under $95 $12 flat rate
Orders over $95 Free shipping
What is your return policy?
We accept returns for store credit on items sent out within 14 days of being received. Please contact us at email@example.com prior to shipping out for detailed instructions. Items returned without authorization will not be accepted. Goods must be in unused condition in original package and must arrive undamaged.
What if I received a damaged product?
Please contact us immediately with detailed photos and a damage report, and we will arrange for a replacement right away.
Where do you charge sales tax?
We charge sales tax when shipping within our home state Texas. Shipments sent out Texas are not charged tax.