Shipping & Return Policies

WHEN WILL I RECEIVE MY ORDER?

In-stock items will be shipped via UPS ground or on occasion USPS and typically arrive within 7-10 days. If your selected item is on backorder, you will receive an email from us and have the option of cancelling your order. Made-to-order items vary in lead time and will be noted on product page.

WHAT IS YOUR SHIPPING POLICY?

In-stock items will be shipped via UPS ground or on occasion USPS and typically arrive within 5-7 business days. If your selected item is on backorder, you will receive an email from us with the option of cancelling your order. Made-to-order items vary in lead time and will be noted on product page. To pick up at our Austin store location enter code: AUSTINPICKUP to wave shipping charges.

SHIPPING CHARGES ARE AS FOLLOWS PER ORDER:

Standard Shipping 5-7 Business Days
Expedited Shipping 3-5 Days

DO YOU SHIP INTERNATIONALLY?

We are only shipping within the United States for the time being. We plan to oer international shipping soon! Sign up for our newsletter to be notified when we start offering international shipping.

WHAT IS YOUR RETURN POLICY?

We accept returns for store credit on items sent out within 14 days of being received. Please contact us at yes@kettleandbrine.com prior to shipping out for detailed instructions. Items returned without authorization will not be accepted. Goods must be in unused condition in original package and must arrive undamaged.

WHAT IF I RECEIVED A DAMAGED PRODUCT?

Please contact us immediately with detailed photos and a damage report, and we will arrange for a replacement right away.

WHERE DO YOU CHARGE SALES TAX?

We charge sales tax when shipping within our home state Texas. Shipments sent out Texas are not charged tax.